Refund & Cancellation Policy

Refund & Cancellation Policy

1. Order Cancellation

  • Orders can be canceled before they are shipped.
  • Once shipped, cancellations are not accepted and must be treated as a return.
  • Customers must notify Sayali Creations as soon as possible if they wish to cancel an order.
  • Certain promotional, clearance, or pre-order items may have restricted cancellation options.

2. Refund Eligibility

  • Refunds are issued only if the returned item meets the Return Policy conditions.
  • If the product is damaged, defective, incorrect, or missing parts, a refund will be processed.
  • Items returned outside the allowed return period or not meeting eligibility criteria may not qualify for a refund.

3. Refund Method

  • Refunds are typically issued to the original payment method used for purchase.
  • In cases where the original payment method is unavailable, an alternative refund method may be agreed upon with the customer.
  • Refunds will include the product cost only; any shipping or handling fees may be deducted unless the return was due to a company error.

4. Refund Timeline

  • Once the return is approved, refunds are processed within a standard timeline (usually 7–14 business days after approval).
  • Bank or payment gateway processing times may cause additional delays.
  • Customers will be notified via email once the refund has been processed.

5. Partial Refunds

  • If only part of the order is returned, refunds will be issued proportionally for the returned items.
  • Any discounts applied on the original order may be recalculated proportionally

6. Non-Refundable Fees

  • Shipping charges, service fees, or cancellation fees (if applicable) might be deducted from the refund amount depending on the reason for cancellation.
  • Refunds do not include any gift card, promotional, or third-party charges unless stated otherwise.

7. Exchanges

  • Exchanges are subject to product availability.
  • If a replacement product is unavailable, a refund will be processed instead.

8. Customer Support

  • For assistance with refunds, cancellations, or exchanges, customers can contact Sayali Creations via email, phone, or website contact form.
  • The support team will provide guidance and track the status of the request until resolution.