Shipping Policy

Shipping Policy

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Processing times may be longer during peak seasons, holidays, or special promotions.
  • Customers will receive a confirmation email once their order has been successfully processed.

2. Shipping Charges

  • Shipping charges are calculated based on order value, weight, and delivery location.
  • Free shipping offers may be available on orders above a certain value and will be displayed at checkout.
  • Additional handling or packaging fees may apply for large or fragile items.

3. Delivery Time

  • Standard delivery times are estimates and may vary due to courier performance, public holidays, extreme weather, or remote locations.
  • Estimated delivery times start from the date of dispatch, not the date of order placement.
  • Customers are encouraged to track their shipment for more accurate delivery estimates.

4. Tracking

  • Customers will receive a tracking number via email or SMS once the order has shipped.
  • Tracking information allows customers to monitor the shipment status until delivery.
  • Sayali Creations is not responsible for delays once the package is in the courier’s possession.

5. Shipping Restrictions

  • Sayali Creations is not responsible for delivery delays due to incorrect address details, customs clearance, or issues caused by third-party couriers.
  • Delivery may not be available to certain remote or restricted areas.
  • Customers are responsible for providing accurate delivery information to ensure timely delivery.

6. International Shipping

  • International shipments, if applicable, may incur customs duties, import taxes, or additional charges payable by the customer.
  • Delivery timelines for international orders may be longer due to customs processing.
  • Customers are responsible for compliance with local import regulations.

7. Lost or Damaged Shipments

  • In the rare case of a lost or damaged shipment, customers should contact Sayali Creations customer support immediately.
  • Claims for lost or damaged shipments are subject to verification with the courier and may require photographic evidence of the packaging or product.

8. Contact for Shipping Queries

  • For any queries regarding shipping, tracking, or delivery delays, customers can reach out to our support team via email, phone, or website contact form.
  • Sayali Creations will make reasonable efforts to assist in resolving shipping issues promptly.